Yes, we arranged the heating tubes evenly to the heating plate so that the machines can heat the garment and the design evenly at a stable temperature.

Yes, the best to press a hoody is to do it side ways on. You can watch a video that we made on how to do that here.

Yes, it offers 6-tier pressure adjustments.

P 01 - Very Light Pressure

P 02 - Light Pressure

P 03 - Light Medium Pressure

P 04 - Medium Pressure

P 05 - Firm Pressure

P 06 - Very Firm Pressure

The max thickness of the material the machine can handle is 1“.

Any tumbler/mug that is straight from top to bottom and is within 2.3 to 3.3 inch in diameter.

Coded metal tumblers and glass tumbler. Search the words like sublimation tumbler and sublimation glass tumblers.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

Handling time takes 1-2 business days.

Shipping time can take up to 3-7 business days.

We offer free shipping site-wide through Amazon and FedEx to the Contiguous United States.

No, we only ship to US for the moment.

We offer 6-12months warranty for our machines. Please check the warranty page for more details.

We also offer a super warranty for our SunPress with no added price. No matter the reasons that cause the machine to be not operable, we will replace the machine for you during the one year warranty period. All your need to provide is the order number from Amazon or the website and a video showing that the machine is not operable.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within 30 days after the purchase is made.

In the case when the product and packaging are unopened and undamaged, you are eligiblefor a full refund.

In the case when the packaging has been opened and the product has been used, you are eligiblefor a partial refund.

In the case when a product has been damaged, and the damage is not covered by your warranty, you are not eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.